0:02
Welcome to design for the creative mind, a podcast for interior designers and creative entrepreneurs to run their business with purpose, efficiency and passion. Because while every design is different, the process should remain the same. Prepare yourself for some good conversations with amazing guests, a dash of Jesus and a touch of the woowoo and probably a swear word or two. If you're ready to stop trading your time for money, and enjoy your interior design business. You are in the right place. I'm your host, Michelle Lynn.
0:49
Hey, everybody, hello. Hello. Welcome back to design for the creative mind podcast. I'm your host, Michelle Lynn. And today, I am introducing to you Nilda Ruiz. She is a visionary entrepreneur. She's renowned for her commitment to fostering strong relationships. She established the installation delivery storage, which is a receiver in Dallas. And in Montana, we're gonna be talking about how that happened. But she has a core principle, and that is prioritizing quality over quantity. Despite her reputation and her commitment to precision in business, Nilda is 100% family oriented. She finds joy in spending time with loved ones and friends while still maintaining a steadfast dedication to her work. Welcome Milda to this episode of design for the creative mind, thanks for being here. Hi, Michelle.
1:49
Thank you for having me. Okay,
1:52
so first, let's dig in. Because I remember when I met you, it was at it was at a Interior Design Society meeting. Yeah, it was at our happy hour. And you told me that you had a receiver here in Dallas. And then he said, Oh, we also have one in Montana. So let's let like that, how in the hell did that happen? That's crazy. It's like opposite ends of the country.
2:14
Yeah, I actually had never traveled to Montana, myself. And this project brought us to Montana, the same client that we had serviced in Texas and several other of their properties. They're having this huge estate being built in Montana. And so I started traveling and 2019. Just going back and forth and getting the an idea of how the logistics was going to work. And that's what brought us to Montana. So
2:45
you just found a market that needed a receiver that was worth their salt, and just put down roots. That's fabulous. Yes.
2:56
So what happened is that we realized pretty quickly, because it's about an hour from Canada. So we realized pretty quickly, the resources in Montana were very scam, it was just not happening. And here you have this massive house being made with all of its product from interior to exterior. And it's all the phases that you go through lighting phases, like chandelier responses, and and then you go next to the furniture phases and the home good phases and decorative phases, we could not find a warehouse that could actually make sense to us. And so that's when I had to set up shop and I set up two employees that actually could just start receiving for this particular client and strictly only that client, that truck drivers started spreading the word and saying, Hey, there's this company here for this particular project. And interior designers locally started reaching out without us even realizing what was happening. It was just happening.
4:07
That's the best kind of business. Yes. That's amazing. So how did you go from there? You were just like, Okay, I guess we're going to service more than just this one project. And, yes, so
4:19
so we decided, Okay, that wasn't our intention, what, you know, our intention was to serve as this client. And after that project started closing up, then that's when we entertained it and said, let's give it a try and see, because everything that we do is it's like Montana is beautiful, and it's untouched. And so they have this bubble where they hadn't hadn't seen what we do. So it's it's just such a remote area. And so once they realized, Oh, what is it that you do are you do fully open boxes you do fully inspect and assemble and that's part Whatever your price, wow, what they were used to is receiving the furniture and a box and just sitting in a box, and then nothing happens in tow and stop it. And
5:12
then let's pray. It's not broken, and it's the right item. Okay, so I love hearing the story of how that was just such an organic growth of your business, and that you just went and took advantage of it and put the roots down. But let's back up just a little bit and talk about what a receiver is. Because like you said, there's a lot of designers out there that don't realize that this service exists. And while it may not exist in their neck of the woods, maybe it does, and they just haven't looked, let's just do the top the 30,000 foot view of what is a receiver and what do y'all do. And then I want to dig into kind of what your company how you've been forging a path.
5:58
Yeah, so when a product is ordered, what we do is we review the purchase order that's actually created by a client. And and so as we as the product or service is arriving to our warehouse, we can actually match up because everybody says they put side marks, which is amazing. But does that really come that way? In the warehouse? No. So it's always a mystery. So I'm gonna say you maybe have an 80% chance of it being Sightmark. And then the other percentage is just tracking and trying to find out Who does it belong to. So having the designers purchase orders in front of us is magnificent. We love it. That's what we work off of. So once an item comes to us, we open, we inspect, we photograph we measure, we put it into our custom made system that we made, because we really needed something that incorporated our quality and our invoicing. There is a lot of warehouse programs out there. But can they work with our wallets and our invoice see, not necessarily so I was very picky. So I decided just to make it and build it ourselves. At that point, it gets photographed. And we also create a damage report. Not only do we create a receiving report, but we also create a damage report, which is something that you as a designer, anyone can send it off to your vendor to your freight carrier. And it has all the pictures associated to it. It has bosses and has up close pictures of the damage. It's so there's no more questions. There's no more can you send me more pictures? Can you redo this? Can you redo that? No, we have everything in a damage report that you don't have to waste time anymore.
7:46
So if it shows up damaged, most of the time, the vendor is going to say send me a picture of the box. So they can potentially, quote, blame the freight company, or figure out who's going to pay for it, essentially. So you, you gather all of that information based on your experience, and just give it to the designer. So you don't have to go back and forth and maybe go get the box out of the trash.
8:09
Right? And it has. It has its own report on its own. That's fabulous. But you need to be able to see that you need to be able to claim that repair cost, right. So our repair specialist, he has over 30 years experience in the furniture industry. So what he'll do is he'll actually come back and say this is repairable immediately. And this is the cost.
8:31
Wow, that saves a lot of time. Yeah.
8:34
All right, he'll come back and say it's not repairable, go ahead and get a re selection. So that again, is a huge time saver.
8:43
Oh, I love that. Okay, so it arrives on the premises, you guys are checking it in, you're measuring it, you're making sure that if it's damaged, you've got a damage report. And then if it's not damaged, it's there, you have catalogued, I'm assuming your warehouse is climate controlled. So that's not an issue. Once it's checked in, and it's good to go, then what it's back
9:06
in a holding tank. So there are different projects that happen with every designer. And so you have those really fast track projects, or maybe the smaller ones, maybe you have a three month turnaround, six months, or maybe you have a two year project. So again, that all goes back to us in the initial meeting with the client. After we find out the size of the project, we find out the turnaround there, estimated and saw day, then we're able to break it up and assign a project manager to the design firm. You get your own person and you have any questions, concerns or needs. Or maybe you need additional pickups here and there. Your project manager is the one who's working closely with you. Oh, so
9:50
you're it's not the warehouse manager per se. It's yeah, there's a little bit more of that hand holding. We can call them up and say this is what we need. That's fantastic. So it's in storage, and you're keeping the entire project, whatever items you've received per project. So you don't have a corner of the warehouse that's for ml interiors group, you have different sections that are ml interiors group, but each project, each
10:16
pile everything, those are not intermingled. Correct. Even our invoicing, and quotes are project based. Every is project based. So if you have 20 projects running at the same time, you're gonna receive the 20 different inventory reports with the product. Yes, correct. Yeah. Fabulous.
10:34
Okay. So we say, Okay, we've received everything that we're going to receive, and we've got an installation date, secured, confirmed and triple checked. We give the project manager a call, then what, then
10:48
it's time to schedule. And most of the time that design firm knows, right, they know what they're aiming for, they know at least a month that they're aiming for. But as we're getting closer now, we're starting to now work closer and closer, then the project manager is going to say, hey, I have you for this tentative month. Now it's time to review and let's go down our checklist. Yeah. Are we able to go to the job site and do a job sidewalk and make sure there's the final cleaner? Yes, you are. Okay, great. So then we'll schedule a prior to delivery for a job site, so that we can make sure that there's no outside labor going on. While we're gonna come in with pieces of furniture, you don't want the painter advised up painting or the trim back. So all of that is really important to us. So we go ahead, and we schedule that. And what if it's an occupied home, if it's an occupied home, we work around them, but we need to make sure we do both we can do obviously, all aspects remodel new belt, most of the time, what the designer will have as though just if it's a remodel, they have everything removed, right that in for plan their new furnishings in, but then when it's inside date, they'll have us bring the old furniture that they did manage to space it in, or maybe they just got rid of everything and sold it.
12:21
So you guys bring everything in and set it up. And it's been my experience that the the delivery team is amazing, because they'll and I haven't had the pleasure of working with your company yet. But like the receiving service and the delivery and the let me rephrase that. The delivery service of the receiving company is down to the inch of hey, ah, can you move the couch in the chair and the coffee table and the rug like half an inch to the right, the team is just sure not a problem. If it was my husband, it would be like oh, just half an inch Can't you live with it that way
13:04
into into your bed and you like it that's that they'll do it over and over event adding tabs to the furniture Oh though, add all of that to every piece of bars or anything that's touching flooring, but it is for install obvious that you set up our team can also we can break it up depending on what exactly the dissenters looking for. So they're wanting that a team of girls come in and concentrate on maybe all their decorative accessories and accessories, then that's how we break it up. So we go in phases are depending on the project and what the designer needs for their clients.
13:46
So you really get to know your clients, the designers. Oh, yes. And their projects. Yeah, that's okay. So I want to like you've got this white glove, extra service. But let's keep finishing up like what the installation day looks like. Because you're bringing all the furniture this is for the individuals who have never worked with the with a receiver. If you guys have worked with the receiver, and you know what we're talking about, just hold on, you can fast forward here in a minute. Or you can fast forward now but catch up with us in a minute Nilda, the the furniture is all arriving assembled.
14:19
Sometimes it depends if you do have something that it's better to assemble on site. But that's that's our job to valuate and bring it to your attention. So we'll say this is better for us to assemble on site. So we're thinking with the work like an extension of your design firm,
14:36
totally an extension. So you're bringing it all so if it needs to be assembled on site, it's assembled on site, but if it's easy to assemble and transport you do it at your warehouse, y'all get there. We're not dealing with all of the packing materials and crap that just gets everywhere and is a pain to haul off because you guys do
14:56
that. Correct. We do it. We do it at the warehouse. Switch. That is something that again, coming into the Tanna area. They weren't used to that. Yeah.
15:07
I'm telling you the first time, back in the day when I learned what a receiver was, and I wasn't schlepping shit in and out of the house myself, I was like, This is amazing. This is worth its weight in gold just to I don't have all the little like styrofoam balls and all the cardboard dust and all of that stuff that I definitely not but my clients house.
15:26
Yeah, it really did change the interior designers at Montana, because they're used to that type of service. And they were not used to that. They were used in Dallas,
15:37
and I wasn't used to it because I was ignorant and didn't know things like this was even existed. Yeah.
15:45
But it's important because you know, that Barstow could take 15 minutes, just open and inspect, photograph and throw away the trash? And
15:56
yes, absolutely. And if it's dented, or chipped or something like that, and I didn't find out until it was on my clients at their counter, Oh, son of a monkey, then I have to just take it away and deal with it.
16:08
Yeah, just imagine all that labor and cost and headache that you're gonna have to go back to now and figure it out. And you're probably have to eat that piece and say, I'm just gonna have to order a new one. And just because
16:21
it arrived 30 days ago, and it's already outside the return window. Yes. Yeah. Oh, my gosh. Okay. So from what you've told me, your company definitely has a level of white glove service. So installation, delivery, storage, was the name of your company. And it's, and we'll make sure we share the website, but it's IDs d e l.com. But how has your approach set IDs apart in the white glove industry?
16:49
Again, we go back to project management, we first have our initial meeting, we review the designers purchase
16:57
orders. So I'm not just emailing your shit like we're having a conversation. We're having
17:02
a meeting? Yes. And so we're reviewing, and we're asking the questions that you may have at that time for an installation. And then what we do is we take your purchase order, and we come back and we start working on a quote for you. Why is this important?
17:19
So we can pass the cost on to the client of effectively, amen? Yeah.
17:24
So why do you want to wait till after? Or when you're getting closer? Or you don't? You could think it's $12? Or it's $40? What is that going to do? What difference does that make? Think of it, if you have over 100 pieces of furniture going into a home that that pretty fast? Right? What we're doing now is we're doing that work at the initial while you're proposing to your client, we're gonna give you that proposal and that to you can go to your client, you can collect that, and then go from there. Yes,
17:58
and that's what we do at my design firm is that we include your quote, and honestly, I think we bump it up by 20%, just for not even for revenue. But just for incidentals. In case, it's there a little bit longer, whatever. But we include that on our proposal with our furniture to the client. So at the bottom, one of our line items is receiving delivery, installation, blah, blah, blah, blah, blah. And we give them a ballpark that and then we actually and here's a tip for y'all listening, we we do that as a retainer now, so that if it cost less, or if it costs more than they'll either get money back. So if it doesn't need to stay in storage as long as we anticipated, even if it's two weeks less, or if it ends up staying in storage a little bit longer, because the renovation took an extra six weeks. Right? Super helpful. It's cash
18:56
flow on your and it creates that security on the warehouse side of it as well. And plus, you don't you're not looking at 100 invoices, right? You have a retainer already. It's sitting at your house and they're doing all that math and reducing and applying it.
19:15
Imagine trying to bake a cake without a recipe. You kind of know what the ingredients are, but you don't know how to put it all together. After lots of hard work and trying different combinations, all you are left with is a sticky situation and a stomachache behave. Running an interior design business can feel exactly that same way. That is why I created the interior design business bakery. This is a program that teaches you how to bake your interior design business cake and eat it too. If you don't want to figure out the hard way and you want guidance to follow a recipe that has already been vetted, someone that has already been there and done it and we'll help you do it too. Then check out the year long mentorship and coaching program, the interior design business bakery. If your interior design business revenue is below 300,000. Or if you're struggling to make a profit and keep your sanity, this is the only program for you. You can find that information at designed for the creative mind.com forward slash business dash bakery. Check it out. You won't regret it.
20:38
Amen, amen to them doing the math and the heavy lifting. Yeah. So what is your background? Like? How like, what is your background? And how has it shaped your understanding of these logistics? For the interior design side? Yeah, so
20:55
my background is zero? No. I was I actually started with a designer, interior designer in 2005. And it was just me and ham. And then I put all the pieces together, because at that time, I actually was the one ordering all the orders for him. I was
21:21
watching you were paying the price of this lack of logistics and organization?
21:26
Oh, yes, yes. And I saw how much of a headache it was on the warehouse side of it. So 2008 is when we opened ideas, Dallas. And that's when we decided we're going to strictly work with this designer, and receive and actually be able to migrate all his orders.
21:51
Amazing. And then just picked up steam from there. Yeah, so
21:55
we learned a lot, because I'm only here on this and seeing all the orders, see how it's coming in. But then I'm also in the warehouse, seeing how their side marks seeing each and every order as well as truck lines. And also troubleshooting. So if we have certain kind of issue with the truck line, then I pick up the phone and say I had an issue with your driver or I have an issue with how your truck line works, or so there's a lot of trouble shooting at the very beginning.
22:26
I'll tell you even now, that's one of the things that when our clients are like, what there's an additional fee for what just explaining all of the back and forth and the conversations that you know that happen. It's the service is invaluable. It's valuable for the designer, because we're not chasing it like you used to be. And then for the client as well, because they're they don't even they don't even have to lift a finger other than to write the check, and then have to think about it. Right, right. Oh, man, we had referred a little bit about your invoicing system. Let's talk a little bit about that. Like how, because that's unique to IDs to installation delivery storage company, like you're not going to get that at ABC receiver.com. What like walk us through how that simplifies the quoting process for designers and also build stronger relationships with all around. Yeah,
23:21
so we work with different types of projects. And one of them we call them hospitality, right? We're currently working with one that is 53 room really 39 Hotel out here in Montana. It's beautiful, absolutely beautiful. But that's considered a hospitality project, right? So when they came to us and said, Hey, we need a budget. And we need to know what it's gonna cost for all these rooms. And here's dozens of orders that we're going to order that 1000s of pieces connected to this project. So we went, we put the whole package together, and we said, Here's your budget, and now you've presented it to them, they can easily go to the owner and say, give us 200,000 For this particular project, because this is the budget, what did we do we set it up and structured it in phases, just like the designer does, because we're also helping the client to reach their goal as well. So what does that mean as we set it up and structured the payments to the receivers so 30% When you sign the contract is down 30% When you start procurement orders 30% When you set an install date, and then the remainder after the install, so not only did that create cash flow for the owner, it created cash flow for the designer, and it also kept the warehouse going in receiving these orders. into the warehouse, because you're talking about mega size product.
25:05
That makes sense, because it's not just a two room project that I can collect a retainer of 1000 bucks or whatever, right? It's hundreds of 1000s of dollars in level of project. That's fantastic. And it also, I'll tell you as the designer, that sure makes us look good. As we can explain to the client, and this is how the cache works. As from a business standpoint, it's not just the fluffy, oh, we're gonna make your space, we're gonna make your project. So pretty. But here's how we're gonna do it very strategically, as well. Yeah.
25:39
And so the owner of the property was able to know he they know, okay, on these days that we have to do drawers just you guys, right? Yeah. And who would have known that you would do that for a receiver?
25:54
Absolutely. And yeah, because, unfortunately, I've never had a project of that size. But imagining how to navigate that, you basically hold our hand and help us with that. That's fantastic. And I'm sure it's the same thing for other whole house projects and stuff like that it gives them because one of the things that clients that I've learned, running my interior design firm is the clients just want to know what it's going to cost. They're willing to pay, oftentimes they're willing to pay, they just want to know, so it's not going to be like your hand, you're putting your hand out with an invoice every six weeks.
26:32
Correct. And then you do have those that let's just say which in this particular case, we do, we did have product arrived. That's damage, right? Nobody can foresee damage product, right? Nobody can foresee that cost. And what we're doing is okay, here are 50 tables that arrived damage, it's going to be $700 to repair in house. And do you want us to use it against the retainer? So they go back? And they say, Yeah, sure, let's use it against a retainer, or now let's separate the repair cost. Because of that, I'm going to make our vendor pay for that. So they have that flexibility. But who's doing all the accounting? And the work is us?
27:15
Right? Yeah. And running a business, all it comes down to at the end of the day is give me the data? Yeah, give me that information. So I can make wise decisions. And both for the designer as well as for the end client. All
27:31
right, and we update you so while say your retainer is that this amount, and you haven't left, and these are all the invoices that were attached to that retainer. So if you ordered 100 pieces of furniture, accounting is creating 100 invoices, and they're reducing it as it's going. And they're updating you with the retainer costs. So what are you doing as a designer, you're just going out there and selling?
27:57
Looking really smart? Because you guys make us look good.
28:02
You don't have to worry about anything else, you just go and you to seal the next deal.
28:06
That's fantastic. And that's so true. Because as a business owner, whether if you're a designer, that's a solopreneur. Or if you have a team, some of the things that keep us awake at night, and this owning a business is that the things that keep us awake at night, are the unknowns, or the is as IDs gonna have, can they handle this? Can they can they because you represent us when we bring your service to our client? Are they going to embarrass me? That is those are some of the things that we really don't know. But once you step up, and you say, here's how we work. That's fantastic.
28:43
And yesterday, we did have a job sidewalk for that hospitality project and design team was there, the owner was there. And we were there for six, seven hours. What receiver does that? What
28:57
receiver does that? I'm sitting here figuring out okay, so how do you Okay, so here's a question. So from So are you guys, more expensive? Are you the Neiman Marcus of certain receivers? Because you do you hold on to that level of service? Like what does that look like? In comparison,
29:15
back to quality, right? Like, I worked with an interior designer, and I know your pain. And so I'm going to be in my team is going to be right next to you. Until you say you have no more questions and we're good. And until I say we have no more questions and we're good. And so we're thinking and we are we are have been, it's almost like you have these impossible installations. And we're thinking our we can make this possible and we're making it happen
29:49
even for to Room Installation.
29:53
So we'll take the smallest projects to the biggest projects. It's important. If it's important to you and you Our design firm, it's important to us. And
30:02
it's fantastic. I love that. They love that. So that's that sets you apart from a white glove concierge level of service compared to even some of the other best receivers. And that came from your experience working for a designer? Yes, yeah, because you were there standing next to us crying. What we're gonna do,
30:27
what he would do is say, I have this problem, and we'll who had to fix it, I fixed it. We figured it out. This was kind
30:34
of self serving in the beginning.
30:39
I need this to happen, right? I got to figure it out, I or I need this last piece in the world. All right, I gotta get it here. So that's another thing that we do is we create a bill of ladings. And we have a relationship with trapped lines all over to be able to get the last piece in the world that you need from one location to another. So you pick up the buyer and you say, I have this piece and it's in North Carolina, and I need it here by next week. And we make it happen.
31:10
Oh, fantastic. So you guys go beyond just the receiving and delivery. What else? Okay, so let's talk about that. What else does what else do you all do? So you've got the receiving the delivery, the installation, you've got storage? And there's your name IDs, installation, delivery and storage. But you'll Is that what you call like a hot shot or what? A hot?
31:29
Yeah. And so we'll get asked, Hey, can you get me these pieces of product or my I had one client that they were coming. And they were just coming for vacation for four days, but they were the type of level where they had to have the wherever they travel, they have to have their stuff, and they have to have the house setup. And so this was the level that they were at. So their personal assistant said, I have 300 boxes in Seattle, I need a shuttle van. And I need it to Montana, and so many days. And that's what we did. And we had that coordination. We had that shuttle. So here comes 300 boxes to our warehouse. Okay, what do we do? So now we get a set, we get a team ready to go. The team takes it boxes, everything. Everything up in the house exactly how these clients want. Four or five days later, they go back and box everything back up and then shuttled it away. Dude, I'm
32:34
on that kind of stupid money client, please. Yeah. Exactly that even interior designer Nilda because I happen to know some.
32:47
Yeah. And so I like to think fast. We have to be fast. And every one of my team members is exactly that.
32:55
Amazing. Okay, so how many people on your team? And do you shuttle your team back and forth between Dallas and Montana? Yes.
33:03
So we roughly have 10 and 10. And oh, wow,
33:06
so Montana's really blown up. Yes, yeah. What a blessing. That's amazing.
33:13
You get to projects that are really sometimes scary. Sometimes you're at the top of the mountain. This last week, they were on an island where they had to load trucks on a barge and open barge, and it took 45 minutes to get to the island, and then unload everything. They were really have to get creative. Yeah. Holy
33:38
cow. That's amazing. What's the favorite part of what's your favorite part of what you do?
33:43
Problem Solving. Yeah, I love solving problems. And I love clients. I don't see them as my clients. I just see it as I'm just a ride along with them. Yeah.
33:54
You're like the ride or die? Yeah. You need a ride guy just call nailed up. Yeah,
34:02
I need that. Okay. And all the clients have my personal number. So they asked me, they call me they say, Hey, I'm having a problem communicating with the project manager for whatever reason. Guess what they're calling me. They're texting me. And I just handle it and get it. Right. Yeah. And
34:24
then take the whip to the project manager. So you're
34:30
alone, you're always being taken care of.
34:33
Oh, that sounds fantastic. That sounds really fantastic. So a selfish question that I love asking my guests is what's your favorite? What's one of your favorite books or two of your favorite books? either personal or professional? Like whatever do you read? Do you listen to books? Okay.
34:48
I listen to a lot of motivational. I listen to where people think I'm crazy whether it's like screaming and but then I also do like the chill ones as well. But it's all about business where I listen to
35:05
Yeah. Do you have a favorite?
35:09
I don't really because I just love. I just love them. Ah, yeah, every single one of them. I, my favorite thing is finding out how to somebody start, because everybody has the beginning, right? An origin. And so when I'm talking to clients, they could be millionaires, billionaires, but always in the back of my head. They have a beginning. Yeah. That's why I'm able to talk to them so easily and chill. And I'm not looking at them as millionaires, billionaires.
35:45
Yeah, there's no intimidation factor, because everybody starts by crawling. Yes. Oh, I love that. Yeah, so basically, your clients are good books. I don't need something that somebody else wrote, I want to talk to the author directly. Oh,
36:03
if you have a trust fund, baby, they got a lot learning. They have to learn a lot. You can't get to where they are just because they were handed something. Yes, that's true. Majority of the time, you're always intrigued by those that just self made. And that's I'm always in shape to it. Oh, I
36:23
love that. And love that. Love it. Is there any piece of wisdom, whether it's business or receiver related, like hiring a receiver, any piece of wisdom or advice you want to leave with our listeners?
36:36
Just think about when you're getting a receiver, think about what they can bring and think about, can you get the full package, including the budget numbers included? somebody that understands your pain? So you can send it to any receiver? Any guy can come in there and open a box? Yeah. You don't need just that. You need that? Extra?
37:04
I think that's fantastic. Yeah. Because our jobs hard enough. Yeah,
37:08
yeah. Don't sweat the little things. You need a whole team behind. And
37:12
don't do it yourself. You all if you're still opening boxes and delivering furniture and even sometimes putting that stuff together. There's a better way to do it. So Nilda owl, can people connect with you?
37:27
Our website is IDs de el.
37:32
So it's like ideas delivery? Yes. Good ideas. dl.com. Are y'all on social? Yes.
37:40
Instagram. I don't know the internet. Can you do that? I actually
37:44
drop it in the I'll drop it in the show notes.
37:48
Yeah, I personally don't have social media. I find it because
37:52
you're so damn busy between Dallas and Montana and like, islands and shit.
37:57
And you're my friend and you can find me. Exactly,
38:01
or a client who has your cell phone number. So no wonder you don't have time for social media? keeps you out of trouble. Yes, oh, I will make sure that your contact information, not your cell phone, don't worry. But your your business information is in the show notes. And for those of you who are interior designers, and you are looking for additional resources or training or information, check out on Facebook, the interior designers business Launchpad. And yeah, I know it's Facebook, y'all. But it's the best place to have a private group. And this private group is unlike the majority of them on Facebook, we have a lot of interaction, a lot of support. I go do a lot of free training in there. So it's an extension of the podcast. So again, that is the interior designers business Launchpad. Check it out. I will see you there. And Nilda thank you for being here today.
38:58
Thank you, Michelle, for having me.
39:00
It's a great conversation. So y'all go out there and choose to be great today and every day. Hey, y'all. If you love the show and find it useful, I would really appreciate it if you would share with your friends and followers. And if you like what you're hearing, want to put a face with a name and get even more business advice. Then join me in my Facebook group, the interior designers business launch pack. Yeah, I know it's Facebook, but just come on in for the training and then leave without scrolling your feet. It's fine. I promise you'll enjoy it. And finally, I hear it's good for business to get ratings on your podcast. So please drop yours on whatever platform you use to listen to this. We're all about community over competition. So let's work on elevating our industry, one designer at a time. See you next time.
Transcribed by https://otter.ai
